Contact Us

Got questions? Whether you’re wondering if we handle delicate silks, need a one-time emergency pickup, or want to set up a weekly 'set-it-and-forget-it' plan, just drop us a line!

We’re quick on the draw! Expect an email or text from us shortly to finalize your details. We’ll walk you through the easy pickup process so you can officially cross 'laundry' off your to-do list for good.

admin@rootedbytheriver.net
(512) 698-2566

Silhouette of a person sitting in water, washing or washing something.

Frequently Asked Questions

  • We base our bags on standard home washer sizes.

    • Small Bag ( 76L / 20Gal) : About 1 ½ loads.

    • Medium Bag ( 93L/ 25Gal): About 2 loads

    • Large Bag (125L/30Gal): about 2 ½ -3 loads

  • Depending on the type of clothing ,but on average:

    • Small: 20-25 items

    • Medium: 30-35 items

    • ‍ ‍Large: 40-45 items

    Bulky items like jeans , hoodies, towels or blankets will take up more space .

  • For the best wash quality, overfilled bags may be split into additional loads, which could affect pricing. We’ll always handle your laundry with care.

  • Kid’s clothing usually take up less space, so you may fit more items per bag. However, bag prices are the same.

  • For the most part YES! However, you must add the biohazard fee of $15 to your order before checking out.

    Biohazard fee includes

    • Vomit

    • Urine

    • Feces

    • Blood ( no more than the size of a large plate)

    We reserve the right to decline anything that has an excessive amount or deemed unsafe.

  • Payment is due at the time of booking or upon delivery if paying with cash. If payment is not received a $30 late fee with occur.

  • Yes! Just let us know if you have any special instructions ( delicates, hang dry, bleach, etc )

  • Bag prices keeps things simple, fair, and transparent- no guessing , no item counting, or unexpected charges just easy laundry care.

  • NEVER! Your laundry is always washed separately with care. We satanize between each persons load.

  • Our Values in Every Fold:

    • Integrity: We believe in honest pricing and "doing the right thing even when no one is looking."

    • Stewardship: We treat your garments as a blessing, using the best products to ensure they last.

    • Grace: We know life gets messy (literally). We provide a judgment-free service for busy parents, the elderly, and anyone needing a helping hand.

    • Connection: You aren't just an order number. We value the relationships we build with our neighbors and the community we serve.

  • You can reach us anytime via our contact page or email admin@rootedbytheriver.net . We aim to respond quickly—usually within one business day.

  • For first time single service users, a bag must be purchased. For subscribed users bags are included. After a bag is purchased, the bag may be used for future washes and services.